Faulty items may be returned within 14 days of receiving your purchase.
A refund, exchange or credit note will be issued for faulty items only.
A refund will only be provided if the item is faulty. We will refund the full sale amount minus shipping charges via the original payment method.
Postage will be reimbursed by Reptile Apparel only in the case of faulty goods.
Credit note will be equal to the total sale value (not including postage) and will be valid for 1 year from the date of issue.
Exchanges will be accepted to change garment size, colour or style.
All exchanges must be returned within 14 days of receiving your purchase.
Postage cost for exchange items are at the cost of the customer and will not be reimbursed by Reptile Apparel.
If you would like to exchange or return a faulty or damaged product please contact us via email within 14 days of receiving your order. Email your request to: firstname.lastname@example.org and a Returns Reference number will be provided to you.
Exchange, Faulty or damaged items must be re-delivered in the exact original condition and must not have been worn, altered, washed or dry-cleaned.
- Exchanged Item will be posted within 2-3 days of receipt of returned item.
- Credit Note will be emailed to you within 1-2 days of receipt of returned item.
- Refund (for faulty item only) will be processed within 1-2 days of receipt of the returned item and the funds should appear in your account within 3-5 business days.
Please post all returns to: Reptile Apparel, 28 Garden Dr, Tullamarine VIC 3043
No exchange or return on Sale items as all sales are final.
Change of mind
A refund, exchange or credit note will not be issued for change of mind.
Please note that measurements vary slightly depending on garment style.
Reptile Apparel reserves the right to reject returns or exchanges with discretion and if it is rejected the item will be returned to you.